مجلة الرسالة للدراسات والبحوث الإنسانية
Volume 8, Numéro 1, Pages 1168-1188
2023-04-30

Information And Communication Technology And Work-related Stress On Costumer Services Employees. Algerian State Owned Postal Services – Tebessa- A Field Study



Authors : Rekab Abdelhalim .

Abstract

Almost no commercial or service enterprise, large or small, governmental or private, is without information and communication technology (ICT) as basic gears driving the wheel of modern industrial societies in all their forms. As much as this technology benefits societies and institutions of all kinds, it has negative consequences for its recipients, particularly front-line employees in their various locations. The purpose of this article is to investigate occupational pressure and its effects on employees who use information and communication technology. This has resulted in a sharp increase in occupational pressures in the professional environment, which negatively affects the health, performance, and social status of workers and threatens the institution's continuity.

Keywords

Information and communication technology, work-related stress.

Les articles similaires

The Effect Of Modern Information And Communication Technology On Customers’ Satisfaction In The Algerian Public Institutions. -a Study Relating To The Electronic Services Quality In The Postal Telecommunication Institutions-

Tartar Khaled . 
pages 32-57.

التكنولوجيات الحديثة للإعلام والاتصال وأثرها على التغير القيمي لدى الشباب الجزائري دراسة ميدانية على عينة من طلبة الإعلام والاتصال بجامعة العربي التبسي بتبسة Modern Technologies For Information And Communication And Their Impact On The Value Change Of Algerian Youth: A Field Study On A Sample Of Media And Communication Students At The University Of Larbi Tebessi In Tebessa

فلاك فريدة .  العلمي لعجال . 
ص 183-204.

The Role Of Employee Satisfaction In Enhancing Employee’ Performance– An Empirical Study On A Sample Of Pharmacies Of The State Of Khenchela (algeria)-

Adjali Dalal . 
pages 05-23.

"the Relationship Between Coping Strategies , Stress And Post-traumatic Stress Disorder Among Firefighters " ؛"العلاقة بين استراتجيات المواجهة وكل من الضغط النفسي واضطراب ضغط ما بعد الصدمة لدى رجال الحماية المدنية" ؛"la Relation Entre Les Stratégies De Coping, Le Stress Et Le Trouble De Stress Post-traumatique Chez Les Pompiers"

محمد بلهادف .  مصطفى بوزازوة . 
ص 199-226.

دور التكنولوجيا الحديثة للإعلام والاتصال في تحسين أداء المكلف بالعلاقات العامة للمؤسسة. دراسة حالة مديرية بريد الجزائر ببشار. The Role Of Modern Media And Communication Technology In Improving. The Performance Of The Public Relations Officer Of The Institution. Case Study Of The Postal Directorate Of Algeria, Bechar

مسيكة محمد .  جوابي فريال . 
ص 464-488.

Formats de citation