الاكاديمية للدراسات الاجتماعية و الانسانية
Volume 16, Numéro 1, Pages 212-224
2024-01-23
Exploring The Perceived Needs Of Job-experienced Users Of English For International Business Communication / The Case Of The Eng Directorate-sonatrach
Authors : Houti Yamina .
Abstract
The impact of globalization on the world countries has made Algeria ponder the necessity of teaching English in a corporate setting where its mastery is a condition for recruitment as it holds particular importance regarding the company’s business activity. As part of the area of English for Specific Purposes studies (ESP) and Business English (BE) teaching and learning, the present paper reports the results of a needs analysis study conducted with a sample population of job-experienced users of English to explore the use of English at their workplace. The study was an attempt to depict the real needs of 30 engineers from the ENG directorate of the Algerian national oil and gas company (SONATRACH), who, given their different study spheres and occupational activities, use English as a business lingua franca to communicate with their foreign business partners. For qualitative and quantitative data collection, a questionnaire was used, of which the findings revealed the 21 engineers need to develop speaking and listening skills for effective use of English to discuss business issues, such as specifications, deadlines, and planning. This justifies the importance of a tailored BE course placing greater emphasis on the language of meetings and negotiations.
Keywords
English for Specific Purposes ; Business English ; Needs analysis ; Job-experienced users ; Communication skills
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