مجلة العلوم الاقتصادية وعلوم التسيير
Volume 18, Numéro 1, Pages 317-326
2018-12-31

The Role Of Total Quality Management In The Enhancement Of Knowledge Sharing Behavior



Authors : Hachemaoui Kamel . Amarni Abir .

Abstract

This study sets out to examine the influence of factors related to TQM (Senior Management commitment, Customer Orientation and training programs) and their roles in the development of knowledge sharing behavior which is represented by knowledge donating and collecting. Based on a survey of 102 employees from SAA insurance company in Algeria, this study applies regression analysis and correlation to test the hypotheses. The results show that only Senior Management commitment and training programs influence positively knowledge sharing behavior and then contribute to its enhancement.

Keywords

knowledge sharing behavior, knowledge donating, knowledge collecting, TQM factors.

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