التكامل الاقتصادي
Volume 12, Numéro 3, Pages 204-215
2024-09-30

The Impact Of Fintech Innovation On Service Quality Improvement And Efficiency Enhancement: A Case Study Of The Financial Institutions "bna, Badr, E-alsalam, And Eccp"



Authors : Yahyaoui Abdelkader .

Abstract

This study examines the impact of FinTech innovation on improving service quality and enhancing efficiency in financial institutions through a case study of "BNA, BADR, E-ALSALAM, and ECCP." FinTech is a critical component in the modern economy, aiding in cost reduction, increasing security, enhancing transparency, and providing innovative financial services. The study aims to understand how FinTech affects service quality and efficiency in financial institutions by reviewing the concepts of FinTech innovation, service quality, and efficiency. It also seeks to analyze the relationship between these variables and test multiple hypotheses, providing a conceptual framework and analyzing field data using advanced statistical analysis tools such as SPSS and Smart PLS.

Keywords

FinTech ; innovation ; service quality ; efficiency ; financial institutions ; financial innovation ; structural equation modeling (SEM-PLS).

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