مجلة إقتصاد المال والأعمال
Volume 8, Numéro 2, Pages 1089-1110
2024-01-22
The Role Of Tourism And Hotel Education And Training Institutions In Creating Human Resources According To The Requirements Of Total Quality Management. An Econometric Study On Schools And Institutes (algiers, Tizi Ouzou, Chlef)
Authors : Menad Elalia .
Abstract
The study aims to determine the development taking place in the concept of tourism and hospitality, and seriously shifting thinking to rehabilitate institutions to make them at the required level to provide services that live up to the aspirations of tourists according to the requirements of total quality management. The results of the study test showed that the tourism and hotel education and training institutions under study did not meet the basic requirements of total quality management at a significant level of 0.05. There is no statistically significant effect on the availability of the basic requirements for total quality management in the tourism and hotel education and training institutions under study. Attributable to the personal variables of the study sample: gender, academic degree, academic position, number of teaching years, and completed studies and research, at a significant level of 0.05.
Keywords
tourism and hotel, quality management and education, training, the human element, institutions and institutes of tourism and hotel education and training
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