افاق للعلوم
Volume 9, Numéro 1, Pages 73-88
2024-01-08

Digital Transformation Of Customer Experience: An Empirical Analysis Of Post Office Bejaia-liberte Users



Authors : Gani Nassima .

Abstract

This paper examines the impact of digital transformation on Algeria Post's customer experience. The results suggest that the digitization of Algerian postal services has had a positive impact on customer experience, offering greater options for accessing their accounts. Online services are widely used for financial transactions, but some services have relatively low usage. Users consider digital access to offer significant benefits in terms of time savings and convenience, but cost savings are not considered a major advantage. It is important for Algeria Post to continue investing in digital solutions to improve customer experience and offer more efficient and convenient services.

Keywords

 Digitization ;  Bejaia post office ;  Customer experience

Les articles similaires

Determinants Of Electronic Trust On Social Media Platforms A Comparative Analysis Between Digital Natives And Digital Immigrants – An Empirical Study Of Facebook Users

Belabbes Djamel Eddine .  Djemaa Zakaria .  Slimani Abdelwahab . 
pages 18-31.

Enhancing Customer Experience Through Customer Service Quality : An Empirical Study On The Telecommunication Sector In Algeria

Hammouche Jamila .  Graa Amel . 
pages 595-612.

Digital Transformation And The Improvement Of Public Service Quality At Algeria Post, A Field Study On A Sample Of Gold Card Users

Medfouni Djamel Eddine . 
pages 154-171.

The Impact Of Customer Value Elements In Building Customer Life Value - Study Of Convenient Sample Of Smartphone Users In Algeria.

Fechit Hamid .  Mouloudj Kamel . 
pages 511-529.

التوجه الرقمي في قطاع التعليم العالي تجربة مكتب الإستراتيجية الرقمية بالمركز الجامعي بريكة Digital Trend In The Higher Education Sector Experience Of The Digital Strategy Office At Barika University Center

سمية ناصري .  هاجر عبدالكريم مسعودة . 
ص 34-47.

Formats de citation