المجلة الدولية للاداء الاقتصادي
Volume 5, Numéro 1, Pages 187-214
2022-06-04
Contribution Of The Quality Of Hotel Services In Influencing The Hotel Policy In The Management Of Hotel Demand (ar)
Authors : Bedjaouia Sihem .
Abstract
The research paper aims to show the position of hotel services in the tourism sector and the extent of its contribution to its promotion as a whole, and the extent to which the quality of services provided by hotel institutions to customers contributes to attracting tourists and achieving his satisfaction and loyalty to this hotel over others. By clarifying how the quality of hotel services contributes to influencing hotel policy in managing hotel demand. Permission to ensure the quality of hotel services by helping to define service standards and contributing to ensuring customer loyalty. In order to answer the problem posed in this study, the descriptive approach and the analytical approach were relied upon to describe and analyze what was mentioned in the studies and references related to the topic of the research, where the survey study was used for some references and sources related to the study variables.
Keywords
Quality of hotel services, quality model, customer satisfaction, hotel demand.
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