مجلة اقتصاديات شمال افريقيا
Volume 7, Numéro 9, Pages 1-38

درجة فاعلية مديرية التربية والتعليم لمنطقة إِربد الثالثة لتحقيق معايير إِدارة الجودة الشاملة من وجهة نظر موظفيها

الكاتب : طلال الزعبي ميسون .

الملخص

Irbid Third the Directorate of Education Efficiency Degree for Meeting Total Quality Management principles as Perceived by its Employees This study aimed to identify the efficiency degree of Third Irbid Directorate of Education for meeting Total Quality Management principles. The study was conducted on a sample of (100) employees working in the Third Irbid Directorate of Education through using a questionnaire consisting of (49) items covering three areas: job description, tasks and duties, and organizational structure. After conducting the necessary statistical treatmenst, the study found that the job description had come in the first place, followed by tasks and duties and then followed by the organizational structure in terms of meeting total quality management principles applied in this Directorate.

الكلمات المفتاحية

Total Quality Management, the Directorate of Education, Third Irbid Directorate of Education.