مجلة إشكالات في اللغة و الأدب
Volume 10, Numéro 3, Pages 1254-1268
2021-09-02

Esp Needs Analysis For Tourism Agencies Staff: The Case Of El Oued And Jijel



Authors : Zeghouani Somia . Maouche Salima .

Abstract

Tourism agencies are of crucial importance in the promotion of tourism as they represent an important marketing tool. Moreover, English becomes a necessity that the agencies’ staff need to market the tourism product. Therefore, this study aims at identifying the English language needs of tourism agencies’ staff in the province of El Oued and Jijel because among the main problems encountered by them is the inability to use English in the workplace. The study adopts a mixed method; quantitative and qualitative, and the needs analysis has been conducted using a questionnaire. Results revealed that the agency’s staff needs a mixture of all the four language skills and sub skills. Furthermore, English use difficulties include; inability to find the appropriate words to communicate with tourists. The study recommends for the integration of agencies’ staff needs into the ESP course design process.

Keywords

Tourism agencies, English language needs, Needs analysis, ESP

Les articles similaires

Do Tourism Agencies In Algeria Promote Enough The Local Tourist Destination? - Studying A Sample Of Tourism Agencies In The Province Of Setif-

Lagha Soumia .  Doumi Samra . 
pages 442-458.

Promoting Local Tourist Destination In Algeria, What Are The Obstacles According To The Tourism Agencies? - Studying A Sample Of Tourism Agencies In The Province Of Setif-

Lagha Soumia . 
pages 15-26.

دور وكالات السياحة والأسفار في تشجيع السياحة الداخلية دراسة حالة وكالة النجاح للسياحة والأسفار بولاية الشلف . The Role Of Tourism And Travel Agencies In Encouraging Domestic Tourism Case Study Of Al Najah Tourism & Travel Agency In The Province Of Chlef

أسامة فـــراح .  رحمة عبد العزيز . 
ص 99-122.

مساهمة التسويق السياحي في تحفيز الطلب السياحي في الجزائر دراسة حالة - عينة من وكالات السياحة والأسفار بولاية المسيلة The Contribution Of Tourism Marketing To Stimulating Tourism Demand In Algeria Case Study - A Sample Of Travel And Tourism Agencies In M'sila State

سماعيني نعيمة .  لخضاري نسيمة . 
ص 383-405.

متطلبات تفعيل دور المؤسسات السياحية في الترويج للسياحة الثقافية بالجزائر: دراسة استطلاعية لدى مجموعة من وكالات السياحة والأسفار. Requirements For Activating The Role Of Tourism Institutions In The Promotion Of Cultural Tourism In Algeria: An Exploratory Study Within A Sample Of Tourism And Travel Agencies

مواهب زرواتي .  سعيد رابحي . 
ص 82-98.

Formats de citation