La Revue des Sciences Commerciales
Volume 20, Numéro 1, Pages 109-126
2021-06-07
The Role Of Electronic Management In Improving Public Service (a Descriptive Field Study In The City Hall Of Tipaza)
Authors : Barca El-mehdi . Lounissa Mohammed Amine .
Abstract
This study aimed to answer the following general question: What is the role of e-management in improving the public service in the city hall of Tipaza? The following sub-questions are subdivided: - What is the level of service development after the application of electronic management in the city hall of Tipaza? Has it really reached the concept of rationalizing public service? - What are the most important obstacles facing the city hall of Tipaza in the application of electronic management? The descriptive analytical method was adopted and the survey was used as a means of data collection. It was applied to a purposive sample of 46 employees in the city hall of Tipaza. After retrieving the forms and processing them by SPSS program, we reached the following results: - E-management is an effective means to improve the performance of public service. - E-management works to deliver services accurately and quickly while reducing time and costs. - Electronic management requires the provision of various physical, legal, technical, social and other requirements.
Keywords
electronic management ; public service
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