Recherchers economiques manageriales
Volume 15, Numéro 1, Pages 537-552
2021-06-03

Digital Transformation Process Based-technology Infrastructure And Employee Training Evidence From World Bank



Authors : Benkhider Naima . Meziani Mustapha .

Abstract

This paper aims to analyze the requirements to implement successfully the digital transformation process. Principals Components Analysis is applied to identify these requirements in African social care services. Results indicate that in projects where World Bank makes investments both in technology infrastructure and employee training, social care services implement the digital transformation process. Contrariwise, services are still in the digitalization phase in projects where the only investment made is in technology infrastructure.

Keywords

digital transformation ; digitalization ; technology infrastructure ; employee training

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